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Privacy Policy

Effective date: August 18, 2025

Air 1st Heating & Cooling (“Air 1st,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit air1sthvac.com, contact us, book service, or use our products and services.

We are located at 5312 Rittiman Road, San Antonio, Texas 78218 and can be reached at (210) 661-3215 or Air1st@yahoo.com. Air1st Heating & Cooling

1) Information we collect

a) Information you provide directly

  • ​Contact and identity data (name, email, phone number, address) when you request a quote, submit a form, call, email, or book a service.
     

  • Service details you share about your home or business, equipment type, issues, and preferences.
     

  • Payment/financing information you provide to our financing partners (e.g., FTL Finance, Wisetack) when you apply for financing. We do not receive your full bank/credit details from these providers. Air1st Heating & Cooling
     

  • Reviews, testimonials, or survey responses you submit to us or to third-party review tools shown on our site.

b) Information collected automatically

When you use our website, we (and service providers) may automatically collect:
 

  • Usage data (pages viewed, links clicked, referring/exit pages, timestamps).
     

  • Device and network data (IP address, browser type, operating system, screen size).
     

  • Cookies and similar technologies to enable site functionality, save preferences, perform analytics, and (where enabled) support advertising/retargeting.

c) Information from third parties

  • Scheduling/booking tools (e.g., Housecall Pro) may share appointment details with us so we can deliver service. Air1st Heating & Cooling
     

  • Financing providers (FTL Finance, Wisetack) may confirm application results, status, or amounts to coordinate work. Air1st Heating & Cooling
     

  • Review/ratings platforms may provide reviews you submit so we can display them on our site. Air1st Heating & Cooling+1

2) How we use your information

We use the information described above to:
 

  • Provide, schedule, and complete HVAC services and installations.
     

  • Prepare quotes, invoices, and warranty or service records.
     

  • Communicate with you (service updates, appointment reminders, support).
     

  • Operate, maintain, and improve our website and services (including analytics).
     

  • Offer financing options and administer promotions or discounts.
     

  • Detect, prevent, and respond to fraud, abuse, security risks, and legal requests.
     

  • Comply with applicable laws and enforce our terms.


​We do not use sensitive personal information for inferring characteristics

3) How we disclose information

We may disclose personal information to:
 

  • Service providers/contractors who process data on our behalf (e.g., website hosting, analytics, booking/scheduling tools, email/text providers, customer support).
     

  • Financing partners (e.g., FTL Finance and Wisetack) when you seek financing; they process your application under their own privacy policies. 
     

  • Payment processors or collection partners as needed to process or collect payments you authorize.
     

  • Professional advisors (lawyers, accountants, insurers) under confidentiality.
     

  • Authorities or other parties when required by law or to protect rights, safety, and property.
     

  • Successors in the event of a merger, acquisition, or asset transfer.


We do not sell your personal information for money. We may share limited information with analytics/advertising partners to measure performance or show relevant ads; some state laws may treat this as “sharing” or “targeted advertising.” See Your Privacy Choices below.

4) Cookies and similar technologies

 We use:

  • Strictly necessary cookies for core site functions.
     

  • Performance/analytics cookies to understand how the site is used.
     

  • Functional cookies to remember preferences.
     

  • Advertising/retargeting cookies (if enabled) to show relevant offers.

    Your controls

  • Use your browser settings to block or delete cookies.
     

  • If we display a cookie banner or “Your Privacy Choices” link, you can manage preferences there.
     

  • Opt out of interest-based ads from many providers at aboutads.info/choices and optout.networkadvertising.org (choices apply per browser/device).

5) Your privacy choices & state-specific rights

Marketing communications

You can opt out of marketing emails or texts by using the unsubscribe instructions in those messages or by contacting us.


Access, correction, deletion, and opt-out rights

Depending on where you live, you may have the right to request:
 

  • Access to the personal information we hold about you.
     

  • Correction of inaccurate data.
     

  • Deletion of personal information (subject to legal exceptions).
     

  • Portability of certain data.
     

  • Opt-out of certain processing, such as targeted advertising or profiling.
     

Residents of states with comprehensive privacy laws (e.g., California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, and others as they take effect) may have some or all of these rights.
 

To exercise rights or make choices (including “Do Not Sell/Share” requests where applicable), contact Air1st@yahoo.com or (210) 661-3215 and describe your request. We will verify your identity and respond as required by law. You may use an authorized agent where your state permits.
 

Texas (TDPSA) note: Texas residents may request access, correction, deletion, and opt-out of targeted advertising, sale (which we do not do), or profiling producing legal/similar effects.

6) Data retention

We keep personal information only as long as necessary to provide services, meet legal and tax requirements, resolve disputes, and enforce our agreements. Retention periods vary by record type (e.g., invoices/warranty records vs. routine web logs).

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If you believe a child has provided us information, please contact us so we can delete it.

9) Third-party sites, tools, and financing

Our site may link to or integrate with third-party services—such as scheduling/booking tools (e.g., Housecall Pro), review platforms, mapping, and financing providers (FTL Finance and Wisetack). Your use of those services is governed by their own terms and privacy policies; we encourage you to review them. Air1st Heating & Cooling+1

10) Do Not Track

Some browsers send “Do Not Track” signals. We currently do not respond to these signals. You can use the cookie and ad-choice mechanisms described above.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when the latest version took effect. Significant changes will be posted on this page and, when required, we will notify you by another method.

12) How to contact us

Air 1st Heating & Cooling
5312 Rittiman Road, San Antonio, Texas 78218
Phone: (210) 661-3215
Email: Air1st@yahoo.com Air1st Heating & Cooling

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